Web 2.What?

Our parents and teachers spend a lot of time and energy enforcing good values on us. The most memorable–and important–is the golden rule:” Do unto others as you would have them do unto you.” Makes a lot of sense, right? Then why is it often lost in the business world? In my general observation and [...]

I bet any company who’s fallen into the latter wishes they *had* been proactive… I’m getting at companies that learn hard lessons from social media: take United Airlines–learning right now. In every one of these cases, (some other notable ones are Dell and Comcast) the company was infamous for bad service, but consumers were helpless. [...]

This is a continuation of a class I did with the Algonquin College first-year PR students (The aptly named “Twitter party”). If you are one of the students–thanks for attending and I hope you’re able to continue to build your brand as well as understand the tools for practical PR application. Also, feel free to [...]

Times are tough right now and only getting tougher. This means finding a job right now amidst mass layoffs and a tanking economy is definitely not easy. But I’m saying fret not, and use the power of social media to land a new gig. Whether you’re looking for a job *in* social media or a [...]

Do you get social media, but still wondering how to effectively measure it? Are you in (or planning to be in) Ottawa next week? Well good news for you because there’s a couple of great events happening! Third Tuesday is happening next Wednesday, November 26, at the Clocktower brew pub on Bank St. (Which brews [...]

I’m speaking to the Algonquin Public Relations students about social media and community management  and I wanted to share a few resources with them. I was going to throw it all in a PowerPoint presentation, but that’s not very Web 2.0. So here it is compiled in a blog post. Of course if you have [...]

When I embarked on the exploration of social media monitoring tools, I surveyed my Twitter friends, I posted about it on this blog, I even wrote about it in my LinkedIn and Facebook statuses. Throughout all that, one name that came up again and again was Radian6. So I was delighted when they offered to [...]

It’s no surprise where I sit in this debate. One need not look further than the address bar! We all type it the same, but some say it differently, so please answer this poll and let me know which you say. AND if you’re really passionate about it, please drop a comment and make your [...]

I’m posing this question not only because it’ll be helpful for my fellow Canadian readers, but also for myself! I’m currently working on a contract that’s coming to an end soon so I’m thinking about landing a job doing what I *really* love, which (surprise, surprise) is all about online PR, digital marketing and social [...]

I’m almost embarassed to admit–but I’m just reading the Cluetrain Manifesto now. I’ve long known about the book, and specifically that it is about how the Internet has changed the way business works. Nevertheless, it’s an inspiring book and reaffirms a lot of the theories I’ve always believed, and I’ve also learned some new stuff [...]